Terms of Service

1. Parties and Acceptance

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "Employer", or "User") and Vyqda Technologies Pvt. Ltd., the company operating Timenox ("Timenox", "we", "us", or "our"), a registered company in India.

By registering, accessing, or using the Timenox platform, website, or any associated API or mobile interface ("the Service"), you confirm that:

• You are at least 18 years of age and have full legal capacity to enter into this agreement.
• If acting on behalf of an organization, you have authority to bind that organization to these Terms.
• You have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, you must not use the Service.

2. Description of Service

Timenox is an attendance management platform that enables organizations ("Employers") to track and manage employee attendance. The Service includes, but is not limited to:

• Secure attendance link and QR code-based employee check-in and check-out
• Device-bound identity verification using WebAuthn passkeys and device fingerprinting
• GPS-based geofencing and location verification
• Optional employee photo capture (selfie verification) during check-in or check-out
• Attendance logs with timestamps, device metadata, and location data
• Real-time dashboards, attendance reports, and data export
• Employee and shift management tools
• Live Attendance Screen for real-time check-in status
• Admin-controlled manual attendance override ("Add Attendance")

Feature availability varies by plan. Timenox reserves the right to modify, add, or remove features at any time with reasonable notice.

4. Data Roles and Processing

The parties acknowledge the following data roles under applicable data protection laws:

Where required by applicable law, a separate Data Processing Agreement ("DPA") may be entered into by the parties. Employers operating under GDPR or similar frameworks are encouraged to contact us at support@timenox.com to execute a formal DPA.

5. Device Identification and Binding

Timenox uses device identification technologies to tie attendance check-ins to specific registered devices. The Employer and employees acknowledge the following:

5.1 WebAuthn Passkeys

Where supported by the employee's device and browser, Timenox may use the WebAuthn standard to register and authenticate a device-bound passkey. This passkey is stored on the employee's device and cannot be transferred or replicated. Check-in is only possible from the registered device.

5.2 Device Fingerprinting

As a fallback or complementary mechanism, Timenox may collect device characteristics including browser type, operating system, screen resolution, language settings, and related signals to generate a device fingerprint. This fingerprint is used to assist in identifying whether a check-in originated from a registered device.

5.3 Limitations and Reliability Disclaimer

Device identification is not infallible. The following limitations apply:

• Device fingerprints may change due to browser updates, OS upgrades, or privacy settings
• Shared devices, factory resets, or browser profile changes may cause misidentification
• WebAuthn availability depends on the employee's browser and device capabilities
• Timenox does not guarantee that device binding will prevent all instances of unauthorized check-in

Employers must not use device identification data as sole evidence in disciplinary proceedings without further corroboration.

6. Location Tracking and Geofencing

Where the Employer has enabled location-based features, Timenox may collect GPS or network-derived location data from employees at the time of check-in or check-out.

• Location data is collected only at the point of attendance marking — not continuously or in the background
• The Employer configures geofencing boundaries and determines whether location compliance is required
• Employees are informed of location collection at the time of check-in through the browser's native permission prompts

6.1 Accuracy Limitations

GPS and network-based location data are subject to accuracy limitations including:

• Indoor environments where GPS signal is weak or unavailable
• Device hardware quality and assisted GPS availability
• Network triangulation errors in areas with limited cell coverage
• VPN usage that may obscure or misrepresent location

Timenox does not guarantee location accuracy and shall not be held liable for attendance decisions made based on location data alone. The Employer is responsible for configuring appropriate geofence tolerance and for verifying location data before acting on it.

The Employer is responsible for ensuring that location tracking of employees complies with all applicable employment laws and privacy regulations in their jurisdiction, including obtaining any required consent.

7. Photo Verification (Optional Feature)

Timenox offers an optional photo capture feature that, when enabled by the Employer, requires employees to take a selfie at the time of check-in or check-out. The following terms apply:

• Photo capture is not enabled by default. It must be actively configured by the Employer.
• Photographs collected through this feature are stored as attendance records and are accessible to the Employer's authorized administrators.
• Timenox does not perform automated facial recognition or biometric analysis on captured photos. Images are stored for manual review by the Employer.
• The Employer is solely responsible for obtaining explicit informed consent from employees before enabling photo capture.
• Where applicable law classifies facial images or biometric data as sensitive personal data (e.g., India DPDP Act, GDPR, Illinois BIPA), the Employer must comply with all heightened obligations applicable to such data.
• Timenox shall not be liable for any failure by the Employer to obtain required consent or comply with biometric data regulations.

9. Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. The following uses are strictly prohibited:

• Deploying the Service to surveil employees without their knowledge, in violation of applicable law
• Using the Service to collect biometric or location data without obtaining legally required consent
• Repurposing employee attendance data for advertising, profiling, or any purpose unrelated to workforce management
• Attempting to reverse-engineer, decompile, or extract source code from the Service
• Using the Service to store or transmit malicious code, viruses, or harmful content
• Circumventing any technical security measures within the Service
• Impersonating any person or entity or misrepresenting affiliation
• Scraping, harvesting, or otherwise extracting data from the platform in bulk without written authorization
• Reselling, sublicensing, or providing third-party access to the Service without prior written consent
• Using the Service for any purpose that violates applicable employment, privacy, or human rights laws

Violation of this policy may result in immediate account suspension or termination. Where your account is terminated for breach, any prepaid subscription fees may be forfeited without refund unless required by applicable law or expressly stated in our Refund Policy.

10. User Accounts and Security

When you create an account, you must provide accurate, complete, and current information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities conducted under your account, whether authorized or unauthorized
• Immediately notifying Timenox at support@timenox.com of any suspected unauthorized access
• Ensuring that administrator accounts are restricted to authorized personnel only

Timenox shall not be liable for any loss or damage arising from your failure to protect your account credentials.

11. International Data Transfers

Timenox operates globally. Data submitted to the Service may be stored, processed, and accessed in jurisdictions other than where the Employer or employee is located, including India and other countries where our infrastructure partners operate.

By using the Service, the Employer acknowledges and agrees that:

• Data may be transferred to and processed in countries that may have different data protection standards than the Employer's home jurisdiction
• Timenox implements appropriate safeguards for cross-border data transfers where required
• The Employer is responsible for ensuring that cross-border transfers of employee data comply with applicable laws in the Employer's jurisdiction (e.g., GDPR Standard Contractual Clauses, DPDP cross-border transfer provisions)

For EU/EEA-based Employers requiring Standard Contractual Clauses or other transfer mechanisms, please contact support@timenox.com.

12. Service Dependency and Technical Limitations

The functionality of Timenox depends on third-party technologies and infrastructure outside our direct control. The Service's performance and accuracy are subject to the following external dependencies:

• Device capabilities: WebAuthn support, GPS hardware, camera access, and browser compatibility vary by device and version
• Browser behavior: Updates to Chrome, Safari, Firefox, or other browsers may affect device fingerprinting, passkey behavior, or geolocation APIs
• Operating system: OS-level privacy settings may restrict GPS, camera, or device identifier access
• Network connectivity: Check-in functionality requires a stable internet connection. Offline check-ins are not supported unless explicitly stated
• Third-party services: Cloud infrastructure, mapping services, and CDN providers may experience outages that temporarily affect the Service

Timenox shall not be held liable for attendance failures, missed records, or data inaccuracies resulting from these external dependencies. Employers should maintain contingency attendance procedures for situations where the Service is temporarily unavailable.

13. Intellectual Property

The Service, including all software, algorithms, design elements, user interface, documentation, and branding, is the exclusive intellectual property of Vyqda Technologies Pvt. Ltd. and is protected under applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes, subject to these Terms.

You retain ownership of all attendance data and employee records submitted to the Service. You grant Timenox a limited license to process such data solely to provide and improve the Service in accordance with our Privacy Policy.

14. Payment Terms

For paid subscription plans, the following terms apply:

• Timenox provides an attendance management software service on a subscription basis; fees are billed in advance monthly or annually as selected at checkout
• Refund eligibility follows our Refund Policy, including a fourteen (14) day window from your first paid subscription invoice for eligible subscribers, excluding renewals and other exclusions listed there
• Applicable mandatory consumer rights remain unaffected where they cannot legally be waived
• Timenox may revise pricing with a minimum of 30 days' written notice via email or in-app notification
• Failure to pay may result in downgrade to the free plan or suspension of paid features
• Applicable taxes may be collected by Timenox, Razorpay, or Paddle (as Merchant of Record) depending on jurisdiction
• Disputed charges should be raised within 30 days of billing by emailing support@timenox.com

15. Service Availability

Timenox aims to maintain high availability but does not guarantee uninterrupted access. The Service may be temporarily unavailable due to:

• Scheduled maintenance (advance notice provided where possible)
• Emergency security patches or infrastructure updates
• Force majeure events including natural disasters, internet outages, or government actions
• Third-party cloud or infrastructure provider failures

No SLA (Service Level Agreement) is implied unless explicitly agreed to in a separate written contract. Employers should not rely exclusively on Timenox for critical, time-sensitive operations without contingency measures.

17. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, express or implied. To the fullest extent permitted by law, Timenox expressly disclaims:

• Any implied warranties of merchantability, fitness for a particular purpose, or non-infringement
• Any warranty that the Service will be uninterrupted, error-free, or completely secure
• Any warranty regarding the accuracy, completeness, or reliability of attendance data
• Any warranty that device identification, GPS, or photo verification will be accurate in all environments
• Any warranty that the Service will meet all of the Employer's legal compliance requirements

It is the Employer's responsibility to assess whether Timenox is suitable for their specific legal, regulatory, and operational requirements.

18. Termination

Either party may terminate access to the Service at any time.

Timenox may suspend or terminate your account immediately and without prior notice if:

• You materially breach these Terms and fail to remedy the breach within 7 days of notice
• You engage in illegal activity through the Service
• Your use of the Service poses a risk to other users, employees, or the platform's security or availability
• We are required to do so by applicable law or a competent authority

Upon termination:

• Your right to access the Service ceases immediately
• You may request an export of your attendance data within 30 days of termination
• Timenox will delete your account data in accordance with our Privacy Policy, subject to legal retention obligations
• Subscription fees paid before termination are refundable only where our Refund Policy applies or mandatory law requires otherwise; unused portions of renewed cycles are generally not refundable

19. Payments and Merchant of Record

The way your payment is processed depends on your location:

By purchasing a subscription, you agree to the applicable billing practices and payment terms of the respective payment provider. Refund timing and eligibility are governed by our Refund Policy. For billing disputes, contact support@timenox.com first and we will coordinate through the appropriate channel.

20. Indemnification

You agree to indemnify, defend, and hold harmless Timenox and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from:

• Your use of the Service in violation of these Terms
• Your failure to inform, obtain consent from, or comply with applicable law regarding your employees
• Employee claims resulting from the Employer's deployment or configuration of Timenox
• Regulatory investigations or penalties relating to your use of the Service
• Any third-party claims arising from data you input, upload, or process through the Service

21. Changes to These Terms

Timenox reserves the right to modify these Terms at any time. For material changes, we will provide at least 14 days' notice via email or in-app notification.

Your continued use of the Service after the effective date of updated Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service before the effective date.

22. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

Any dispute, controversy, or claim arising out of or in connection with these Terms or the Service shall first be attempted to be resolved through good-faith negotiation between the parties within 30 days of written notice.

If the dispute is not resolved through negotiation, it shall be submitted to binding arbitration under the Arbitration and Conciliation Act, 1996 (India), conducted in English, seated in Agra, Uttar Pradesh, India. The arbitral award shall be final and binding.

Notwithstanding the above, either party may seek injunctive or other equitable relief in a competent court to prevent irreparable harm, without waiving the right to arbitration.

23. Miscellaneous

• Entire Agreement: These Terms, together with the Privacy Policy and any executed DPA, constitute the entire agreement between you and Timenox regarding the Service and supersede all prior discussions or agreements.
• Severability: If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.
• Waiver: Failure to enforce any provision of these Terms shall not constitute a waiver of Timenox's right to enforce it in the future.
• Assignment: You may not assign or transfer your rights under these Terms without prior written consent from Timenox. Timenox may assign its rights to a successor entity in connection with a merger, acquisition, or asset sale.
• No Agency: Nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship between the parties.
• Language: These Terms are written in English. In the event of any conflict between an English version and a translated version, the English version shall prevail.

24. Contact Information

For questions, concerns, or notices regarding these Terms, please contact: